At Sahara Eagle, we want your shopping experience to be seamless, stress-free, and satisfied with every purchase. Whether you're browsing vibrant fashion finds, exploring unique arts and crafts or you've discovered a hidden gem from the Sahara, or fallen in love with a unique handcrafted piece, we understand that sometimes returns and exchanges might be needed. That's why we've created a comprehensive and transparent return policy that's clear, convenient, and fair.
For most items, you can enjoy a generous 30-day return window from the date of delivery. This allows you to try on clothes, admire the artwork, and experience the quality of our products firsthand. If for any reason you're not completely satisfied, simply initiate a return through your online account and we'll provide you with a prepaid return label for your convenience.
Of course, there are some exceptions to our policy. For perishable items like food and flowers, or items specifically marked as "final sale," returns are not possible. Additionally, some categories like collectibles and fine art have stricter return requirements due to their nature.
We believe in clear communication and making information readily available. That's why we've created separate sections on our website's FAQ page outlining specific return policies for various categories and items. This ensures you have all the details you need before making a purchase.
At Sahara Eagle, we aim to ensure your satisfaction with every purchase. Our comprehensive return policy is designed to be fair and transparent, providing clear guidelines for returns. Please review our policies for various product categories:
• You can return non-perishable, unused, and undamaged items within 30 days of delivery.
• Perishable items, such as food, are non-returnable due to health and safety regulations and will be subject.
• Sales from the Sahara Eagle Bulk Liquidations Store are final and not eligible for return.
• Grocery items, including Sahara Eagle Fresh, and wine are not returnable but may be refunded or replaced.
• Refer to "About Spilled or Damaged Sahara Eagle Fresh Items" for refund-related information.
• Gift Cards are not returnable after purchase (except as required by law).
• For more information about Gift Card limitations, see Sahara Eagle.com Gift Card Terms & Conditions.
• Products sold by Handmade Makers are subject to standard A-to-Z Guarantee policies for Sahara Eagle.
• Customization options beyond size and color are non-returnable.
• Baby items can be returned within 90 days of receipt of shipment.
• Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
• You can return clothing and accessories within 30 days of the delivery date.
• The Drop Collections items are eligible for returns with a restocking fee deducted from the refund.
• Collectible items valued at $35 or more must be returned using a trackable method, with items over $500 requiring insurance.
• Original packaging and certificates (if issued) must accompany the return.
• Custom products are non-returnable but may be refunded or replaced within 30 days if damaged, defective, or materially different from the order.
• Fine Art items valued at $35 or more must be returned with a trackable shipping method.
• Original packaging and certificates must be returned, and any alterations after delivery will void the return.
• Furniture items are returnable within 30 days for any reason.
• Contact Sahara Eagle Customer Service for assistance with damaged or defective items.
• Items valued at $35 or more must be returned using a trackable shipping method.
• Original packaging and certificates must accompany the return.
• Luxury Merchandise products are returnable within 30 days of delivery.
• Specific guidelines apply, such as the condition of the item, return label usage, and the inclusion of original packaging
• Items from your Sahara Eagle Wedding Registry can be returned within 180 days if received as gifts.
• Items purchased by the registry owner are subject to the standard 30-day Sahara Eagle.com Return Policy.
At Sahara Eagle, we're committed to providing exceptional customer service and a positive shopping experience. Our return policy reflects this commitment, allowing you to explore our platform with confidence knowing you can return items easily if needed. For further details or assistance, please contact our customer support team.
With our comprehensive and transparent return policy in place, you can now browse our diverse selection of products with peace of mind. Discover the unique treasures of the Sahara and enjoy the convenience of hassle-free returns when needed.
